BeeHive Nursing Services Privacy Policy

BeeHive Nursing Services Pty Ltd (ACN 672354282)

Last reviewed: July 2025

 

  1. Introduction

BeeHive Nursing Services Pty Ltd (“BeeHive”, “we”, “our”, or “us”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Practice Standards.

This Privacy Policy explains:

  • What personal information we collect and why
  • How we use and store it
  • Who we may share it with
  • Your rights to access and correct your information
  • How you can make a complaint

By using our website or services, you agree to the terms of this Privacy Policy.

 

  1. About Us

BeeHive Nursing Services is a veteran-owned provider offering private in-home nursing care for paediatric, aged, and disabled clients across Brisbane. We are currently a non- registered NDIS provider and continue to uphold the principles of dignity, privacy, and choice.

 

  1. What Personal Information We Collect

We collect personal information necessary to provide services, manage our operations, and meet our legal obligations. This may include:

  • Full name, date of birth, and contact details
  • Emergency contact and next of kin
  • Address and location details
  • Photographs (e.g. for ID or care records)
  • Health and medical history, diagnoses, medication, care plans
  • NDIS plan details
  • Bank account or billing information
  • Information provided by health professionals, coordinators, or family

 

  1. How We Collect Personal Information

We collect personal information:

  • Directly from you via our website, forms, phone, or email
  • From your authorised representative, support coordinator, or health provider
  • From publicly available sources (where permitted)
  • From government agencies or other service providers (with your consent)

We will always explain why we’re collecting your data and seek your informed consent wherever possible.

 

  1. Why We Collect Your Information

We collect personal information to:

  • Assess eligibility for services and supports
  • Provide safe, high-quality, person-centred care
  • Develop tailored care plans aligned with your goals
  • Comply with NDIS reporting and legal requirements
  • Coordinate with third-party providers (with your consent)
  • Monitor, review and improve our services
  • Communicate with you about your care

 

  1. Use and Disclosure of Information

We may disclose your personal information:

  • With your consent, to support coordinators, plan managers, or health professionals
  • Where required or authorised by law (e.g. mandatory reporting)
  • To prevent or lessen a serious threat to life, health or safety
  • For internal audits, compliance, or quality assurance (de-identified where possible)
  • To NDIS Quality and Safeguards Commission or other authorised bodies

We do not sell or rent your personal information to any third parties.

 

  1. Data Storage and Security

Your personal and health information is stored securely using:

  • Password-protected systems
  • Encryption where appropriate
  • Physical access controls

We take reasonable steps to protect your information from:

  • Misuse, interference, or loss
  • Unauthorised access, modification, or disclosure

When information is no longer required, we securely destroy or de-identify it in accordance with our Records Management Policy.

 

  1. Accessing and Updating Your Information

You have the right to:

  • Access the personal information we hold about you
  • Request corrections if your information is inaccurate, out of date, or incomplete

Requests should be made through our staff or by contacting us (see Section 11). You may be asked to provide proof of identity. We will respond within 2 business days and provide access where lawful and reasonable.

We do not charge for access requests, but we may charge a small administrative fee for printed copies.

 

  1. Website and Cookies

When you visit our website:

  • We may collect anonymised usage data (e.g. IP address, browser type) to improve site functionality.
  • We use cookies for basic website analytics and user experience improvements.

We do not collect personal health information via cookies or web forms without your express consent.

 

  1. Complaints and Feedback

If you have a concern or complaint about how we handle your personal information, please contact us. We will respond within 5 business days and aim to resolve all issues in line with our Feedback and Complaints Policy.

If you are not satisfied, you may contact:

 

  1. Contact Details

Privacy Officer: Olivia Kay
📞 0461 419 311
📧 ok@beehivenurses.com.au
📮 PO Box 2357, Brookside Centre, QLD 4053
📞 General Inquiries: 1300 233 443

 

  1. Supporting Policies

This Privacy Policy should be read alongside:

  • Privacy and Confidentiality Policy and Procedure
  • Records and Information Management Policy
  • Participant Rights and Responsibilities Policy
  • Feedback and Complaints Policy

 

  1. Review

This policy is reviewed annually or when legislation changes. We also welcome participant and stakeholder feedback during our formal reviews to ensure continued compliance and service quality.